سياسة الخصوصية
PRIVACY POLICY
Last updated: April 24, 2026
SK Cosmetics Official (“we,” “our,” or “us”) operates www.skcosmetics.ae. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner, in line with applicable laws and regulations in the United Arab Emirates and accepted international eCommerce privacy practices.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.
1. PERSONAL INFORMATION WE COLLECT
When you visit or use our website, we may collect the following types of information:
A. Information you provide directly
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Messages sent to us through email, WhatsApp, contact forms, or customer service channels
B. Information collected automatically
- IP address
- Browser type
- Device type
- Operating system
- Website usage data
- Pages viewed
- Referring website
- Time spent on the website
- Cookies and similar tracking technologies
C. Information related to purchases
- Products ordered
- Order value
- Payment status
- Delivery details
- Transaction history
Please note that payment card details are processed securely by third-party payment providers and are not stored by us except to the extent needed for transaction confirmation, fraud prevention, or recordkeeping through our service providers.
2. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Provide customer service and after-sales support
- Send order confirmations, invoices, shipping updates, and service-related messages
- Respond to your questions, complaints, and requests
- Verify orders and prevent fraud or misuse
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional emails, SMS, or marketing communications where permitted or where you have provided consent
- Comply with legal, regulatory, tax, customs, and accounting obligations
3. LEGAL BASIS FOR PROCESSING
Where applicable, we process your personal information for one or more of the following reasons:
- To perform our contract with you, including processing and delivering your order
- To comply with legal and regulatory obligations
- For our legitimate business interests, including fraud prevention, customer support, analytics, and service improvement
- Based on your consent, where required, including for certain marketing activities
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to help operate our website, improve performance, analyze traffic, remember your preferences, and support marketing activities.
These technologies may collect technical and browsing information automatically. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.
5. HOW WE SHARE YOUR INFORMATION
We may share your personal information with trusted third parties only where necessary for business operations, including:
- Shopify and related eCommerce service providers
- Payment gateways and payment processors
- Shipping, courier, fulfillment, and logistics providers
- IT, hosting, analytics, security, and customer support providers
- Marketing and advertising platforms where permitted
- Government authorities, regulators, customs authorities, or law enforcement bodies where required by law or for legal compliance
We do not sell your personal information to third parties.
6. INTERNATIONAL SHIPPING AND CROSS-BORDER DATA USE
As we offer international shipping, your personal information may be transferred, processed, or disclosed outside the United Arab Emirates for purposes including:
- payment processing
- order fulfillment
- international delivery
- customs clearance
- fraud screening
- customer service
- website hosting and data storage
When you place an international order, your shipment information, order value, product details, and contact information may be shared with shipping providers, customs brokers, and government authorities as necessary to complete delivery and comply with import/export requirements.
Customers are responsible for checking their local import rules and for paying any customs duties, VAT, taxes, clearance charges, or other destination-related fees unless otherwise clearly stated on the website.
We are not responsible for delays, inspections, holds, seizures, or refusals caused by customs authorities or destination-country regulations.
7. DATA STORAGE AND RETENTION
We retain your personal information only for as long as reasonably necessary to:
- provide our services
- complete transactions
- manage returns, complaints, or disputes
- comply with legal, tax, customs, and accounting obligations
- maintain business and security records
When your information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable requirements.
8. DATA SECURITY
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include secure hosting, encrypted connections, restricted access, and the use of reputable third-party service providers.
However, no online transmission or storage system can be guaranteed to be completely secure. By using our website, you acknowledge that all internet-based services carry some degree of risk.
9. YOUR RIGHTS
Subject to applicable law, you may have the right to:
- request access to your personal information
- request correction of inaccurate or incomplete information
- request deletion of your personal information
- request restriction of certain processing activities
- object to certain uses of your information
- withdraw consent where processing is based on consent
- opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.
10. MARKETING COMMUNICATIONS
If you choose to receive promotional communications from us, we may send you updates about products, offers, launches, events, or brand news by email, WhatsApp, SMS, or other permitted channels.
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email, or by contacting us directly. Opting out of marketing messages does not affect service-related communications such as order confirmations or delivery updates.
11. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, apps, tools, or services. We are not responsible for the privacy, content, security, or practices of those third parties. We encourage you to review their privacy policies before submitting any personal information.
12. CHILDREN’S PRIVACY
Our website and services are not intended for children, and we do not knowingly collect personal information from individuals who are not legally able to use our services under applicable law. If we become aware that personal information has been collected improperly, we may delete it.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal obligations. Any updates will be posted on this page with the revised “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy to the extent permitted by law.
14. CONTACT US
If you have any questions about this Privacy Policy, would like to exercise your rights, or need help regarding your personal information, you may contact us at:
SK Cosmetics Official
Dubai, United Arab Emirates
Email: support@skcosmetics.ae
WhatsApp: +971 52 222 5526
